Powercuci Privacy Policy for
Malaysia Members

1Introduction

PowerCuci ("we", "Platform") is committed to protecting the privacy and security of every member's personal information on our online betting platform in Malaysia. This Privacy Policy details the types of information we collect, how it is used, stored and protected, and your rights as the owner of that data.

By using the powercuci platform, you agree to the collection and use of information as described in this policy. If you do not agree with any part of this policy, please stop using our platform immediately.

2Personal Data We Collect

PowerCuci collects various categories of information for platform operations, account security, and regulatory compliance. Below are the types of data we collect:

3How We Use Your Information

The personal data we collect is used responsibly for the following legitimate purposes:

• Account management — Creates, verifies, and maintains your member account on the powercuci platform.
• Transaction processing — Processes deposits, withdrawals, and any financial transactions carried out through your account.
• Platform security — Detects and prevents fraudulent activity, money laundering, and platform abuse.
• Customer support — Provides assistance and resolves any issues related to your account or transactions.
• Platform communications — Sends important notifications related to your account, promotions you have subscribed to, and service updates.
• Service improvement — Analyses aggregated usage patterns to improve the quality and user experience of the platform.
• Legal compliance — Fulfils applicable regulatory and legal obligations, including prescribed reporting requirements.

We will not use your personal data for any purpose other than those stated above without obtaining your consent first.

4Information Sharing and Disclosure

PowerCuci is committed to ensuring your personal data will not be shared, sold, or transferred to third parties without a legitimate basis. However, there are limited situations where information sharing may occur:

• Third-party service providers — We share only the necessary data with payment service providers, identity verification platforms, and technical service providers that assist in operating our platform. All such parties are bound by strict confidentiality agreements.
• Legal requirements — We may be required to disclose information to the relevant authorities when mandated by court order, applicable laws, or regulations.
• Fraud prevention — In situations involving serious fraud or security threats, we may share information with the relevant law enforcement authorities.
• Business transfers — In the event of any business acquisition or merger, user data may be transferred as part of the business assets, subject to an equivalent privacy policy.

5Cookies and Tracking Technology

The PowerCuci platform uses cookies and similar tracking technologies to enhance the user experience and ensure the security of your login session. Below are the types of cookies we use:

• Essential Cookies — Required for core platform operations such as login, session verification, and security. These cookies cannot be disabled.
• Functional Cookies — Allows the platform to remember your preferences such as language, display settings, and personal preferences.
• Analytics Cookies — Helps us understand how members use the platform so we can continue making improvements. This data is collected in aggregate and anonymised form.
• Security Cookies — Used to detect suspicious activity, prevent fraud, and ensure the security of your account.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the core functionality of the platform.

6Data Security Measures

We implement multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, or damage:

• 256-bit SSL encryption for all data transmitted between the platform and your device.
• Two-factor authentication (2FA) is available for all member accounts.
• 24/7 security monitoring to detect and respond to any cyber threats.
• Regular security testing and independent audits to identify and address system vulnerabilities.
• Mandatory data security training for all staff who handle user information.
• A clear incident response procedure to ensure any data breach is addressed swiftly and effectively.

7Your Rights as a Data Owner

As a PowerCuci member, you have the following rights regarding your personal data:

• Right of Access — You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification — If any information is inaccurate or outdated, you have the right to request that we update such data.
• Right to Erasure — In certain circumstances, you may request the deletion of your personal data, subject to mandatory legal obligations we are required to comply with.
• Right to Restrict Processing — You have the right to request that we restrict how we process your data in certain situations.
• Right to Data Portability — You may request a copy of your data in a machine-readable format for transfer to another service.
• Right to Object — You have the right to object to the processing of your data for specific purposes, such as marketing communications.

To exercise any of the above rights, please contact our support team via live chat available on the platform. We will process your request within a reasonable timeframe.

8Data Retention Period

PowerCuci only retains your personal data for as long as it is necessary for the purposes stated in this policy or as required by applicable law.

• Active account data — Retained for as long as your account remains active and in use on the platform.
• Financial transaction records — Retained for a minimum of seven (7) years in accordance with financial reporting legal requirements.
• Security logs — Retained for the duration required for security investigation and fraud prevention purposes.
• Account closed — Basic information is retained for the period prescribed by law before being permanently deleted.

Upon expiry of the retention period, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

9Child Protection

The PowerCuci platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process any personal data from individuals under the age of 18.

If we discover that personal data of a child has been collected without our knowledge, we will take immediate action to delete that information and close the account in question. Parents or guardians who believe their child has registered on our platform are encouraged to contact our support team immediately.

10Contact Us & Policy Amendments

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the PowerCuci customer support team, available 24 hours a day, 7 days a week via live chat on our platform.

PowerCuci reserves the right to amend or update this Privacy Policy at any time to reflect changes in our privacy practices or new legal requirements. Any material changes will be communicated to you via in-platform notifications or through your registered email.

• Effective date of this policy: January 2026
• Version: 2.0
• Support email: [email protected] (text only, no links)